Privacy Policy

Introduction

This Privacy Policy (“Policy”) describes how Pesti Seeds Agritech (“Company”, “we”, “us”, or “our”), registered under the applicable laws in India, collects, uses, processes, discloses, and protects your personal information when you access or use our website https://app.pestiseedsagritech.com, our mobile applications, and any related services (collectively referred to as the “e-Portal”).

We value your privacy and are committed to protecting your personal data. Please read this document carefully to understand our practices regarding your personal data, how we handle it, and your rights in relation to it. By continuing to use our e-Portal or providing us with your information, you consent to this Policy and agree to its terms.

1. Consent

By accessing, visiting, or using our e-Portal, or by voluntarily submitting personal data to us, you explicitly agree and consent to the collection, processing, storage, disclosure, and transfer of your personal data as outlined in this Policy.

If you do not agree with any part of this Policy, you must immediately stop using our e-Portal. Your continued use of our services after any modifications to this Policy will signify your acceptance of those changes.

2. Information We May Process

We collect and process both Personal Information and Non-Personal Information as follows:

1. Personal Information:
2. Includes identifiable information such as your name, address, contact number, email address, date of birth, payment card details, bank account information, and any other data that can identify you directly or indirectly.
3. Non-Personal Information:
4. Includes technical and usage-related data such as browser type, operating system, IP address, device identifiers, location data, pages visited, duration of visits, cookies, and aggregated statistics that do not directly identify an individual.

This data may be collected automatically through cookies, forms, or when you voluntarily provide it (e.g., during registration or checkout).

3. Collection and Retention

We collect personal data only when necessary for lawful and legitimate purposes, such as when you register, make a purchase, contact customer support, or subscribe to newsletters.

Your data is retained only for as long as required to:

1. Fulfill the purposes for which it was collected,
2. Comply with applicable legal and regulatory obligations,
3. Resolve disputes,
4. Enforce our agreements and policies.

After the retention period expires, your data will either be deleted securely or anonymized for analytical purposes.

4. Use of Information

We use your information for various business, operational, and communication purposes, including but not limited to:

1. Processing and fulfilling orders and payments;
2. Providing access to the e-Portal and its features;
3. Communicating important service updates or policy changes;
4. Responding to your queries or customer support requests;
5. Enhancing user experience through analytics and feedback;
6. Conducting market research and improving our services;
7. Preventing fraudulent activities, security breaches, and misuse;
8. Complying with applicable legal requirements.

We will never sell your personal data to third parties.

5. Disclosure of Information

Your information may be disclosed under the following circumstances:

1. Service Providers: We may share data with trusted third parties (such as payment gateways, logistics partners, and data analytics providers) who help us operate and improve our services.
2. Legal Authorities: We may disclose your information when required by law, court order, or government authority for legal or regulatory compliance.
3. Business Transfers: In case of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the successor entity.
4. Consent-Based Sharing: Any other disclosure will only occur with your explicit consent.

All third-party service providers are obligated to maintain the confidentiality and security of your information.

6. Access and Control

You have the right to access, review, correct, update, or delete your personal data held by us. You may exercise these rights by contacting our Grievance Officer (see Section 16).

We may retain limited data as required for legal compliance, fraud prevention, or record-keeping purposes, even after a deletion request.

7. Security

We implement appropriate technical and organizational measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, firewalls, and restricted access controls.

However, while we strive to use commercially acceptable means to protect your data, no system is entirely immune from cyber risks, and we cannot guarantee absolute security.

8. Cookies

Cookies are small text files stored on your device to enhance user experience. We use cookies for:

1. Remembering user preferences,
2. Analyzing website traffic and performance,
3. Personalizing user experience,
4. Enabling certain functionalities (like login sessions).

You may choose to disable cookies in your browser settings, but doing so may affect the functionality of the e-Portal.

9. Social Media

Our e-Portal may contain links or integrations with social media platforms (such as Facebook, Instagram, or YouTube).

Please note that we are not responsible for how these third-party platforms collect, store, or use your information. You are encouraged to review their respective privacy policies.

10. Review and Update of Data

We retain personal information for a minimum of [INSERT YEARS] or as required by applicable laws for tax, accounting, or regulatory compliance.

You may request updates or corrections to your personal data by contacting us directly. Regular review ensures that your information remains accurate and up to date.

11. Third-Party Links

Our website may include links to third-party websites or applications. These are provided for your convenience only.

We are not responsible for the privacy practices, content, or security of any linked external sites. We encourage users to review the privacy policies of any external sites they visit.

12. Opt-Out

Users may opt out of receiving non-essential or promotional communications from us at any time by:

1. Clicking the “unsubscribe” link in our emails, or
2. Contacting us at [INSERT EMAIL] with an opt-out request.

Please note that essential transactional or legal notifications cannot be opted out of, as they are necessary for service operation.

13. Indemnity

You agree to indemnify, defend, and hold harmless Pesti Seeds Agritech, its affiliates, officers, and employees against any loss, damage, liability, claim, or expense arising from your misuse of our e-Portal, violation of this Policy, or breach of applicable laws.

14. Severability

If any provision of this Policy is found invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect. Such invalid provision will be replaced with one that best reflects the original intent while remaining legally valid.

15. Amendment

We reserve the right to modify or update this Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our e-Portal after such updates constitutes acceptance of the revised Policy.

16. Grievance Redressal

If you have any questions, concerns, or complaints regarding the collection or use of your personal data, you may contact our designated Grievance Officer: