Refund Policy

1. Eligibility for Refunds

You may request a refund under the following circumstances:

A. Damaged, Defective, or Wrong Product Received

Refunds are applicable if:

1. The product arrives damaged, broken, or defective.
2. You receive an incorrect item or quantity.
3. The product received does not match the description.

Evidence Required:

Customers must share clear photos/videos of:

1. The outer packaging
2. The product
3. The shipping label

This must be submitted within 24–48 hours of delivery.

B. Order Not Delivered

A refund may be issued if:

1. The order is marked “undelivered” by the courier.
2. The package is lost in transit.
3. Delivery is delayed beyond reasonable time (10–15 working days), depending on location.

C. Order Cancellation Before Dispatch

If you cancel a prepaid order before it is shipped, a full refund will be initiated.

2. Non-Refundable Situations

Refunds cannot be issued in the following cases:

1. Product is damaged due to misuse or mishandling by the customer.
2. Customer fails to report issues within the allowed timeframe.
3. Item packaging is tampered after delivery.
4. Items like seeds, perishable goods, or agri-biological products that cannot be restocked once opened.
5. Bulk or customized orders that were made specifically on request.

3. Refund Process

Step 1: Submit a Request

To request a refund, contact us at:

1. Email: [Your Support Email]
2. Phone/WhatsApp: [Your Contact Number]
3. Customer Support Form: [Link]

Provide:

1. Order ID
2. Reason for refund
3. Photos/videos (if applicable)

Step 2: Review & Approval

1. Our support team will review your request within 24–72 hours.
2. If approved, a refund will be processed to your original payment method.

Step 3: Refund Timeline

1. UPI/Wallets: 1–3 business days
2. Bank Transfer: 3–7 business days
3. Credit/Debit Cards: 5–10 business days

(Actual time may vary depending on your bank/payment provider.)

4. Replacement Instead of Refund

In some cases, we may provide:

1. Replacement of the item, or
2. Store credit

This depends on product availability and your preference (where applicable).

5. Late or Missing Refunds

If you haven’t received your refund:

1. Re-check your bank account or payment app.
2. Contact your bank/payment gateway (processing may take time).
3. If you still need support, reach out to us directly.

6. Changes to This Refund Policy

We may update this policy periodically. The latest version will always be available on this page with an updated "Last Updated" date.