Return Policy

1. Eligibility for Returns

You may request a return only under the following conditions:

A. Damaged or Defective Product

You are eligible for a return if:

1. The product arrives damaged, broken, or defective.
2. The packaging is severely damaged upon delivery.

Required Proof:

Customers must provide clear photos or videos of:

1. The product
2. The damage/defect
3. The outer packaging
4. The shipping label

This must be sent within 24–48 hours of receiving the product.

B. Wrong Item Delivered

You may return the item if:

1. You received a different product than what was ordered.
2. Quantity, variant, or product type is incorrect.

C. Product Not as Described

If the received product is significantly different from the description/images on the website, you may request a return.

2. Non-Returnable Items

For safety, quality, and agricultural integrity, the following items cannot be returned:

1. Seeds, live plants, and perishable agri-products
2. Opened or used items
3. Products not in original condition or packaging
4. Items damaged due to customer misuse
5. Bulk or custom orders prepared on request
6. Items past the return window

3. Return Window

1. Returns must be requested within 24–48 hours of delivery.
2. Requests made after this period may not be accepted.

4. Return Process

Step 1: Initiate Return Request

Contact our support team through:

1. Email: [Your Support Email]
2. Phone/WhatsApp: [Your Contact Number]
3. Support Form: [Link]

Provide:

1. Order ID
2. Reason for return
3. Required photos/videos

Step 2: Approval & Pickup

1. Our team will review your request within 24–72 hours.
2. If approved, we will arrange a reverse pickup where available.
3. In areas without pickup service, customers may be asked to courier the item back.

Step 3: Return Inspection

Once we receive the item:

1. Our quality team inspects the product.
2. If the return is valid, we will issue a replacement or refund as per your preference.

5. Return Shipping Costs

1. If the product is damaged/defective/wrong item: Return shipping is free.
2. If the return is due to customer convenience (where allowed):
3. Return shipping charges may apply.

6. Replacement Policy

Depending on stock availability:

1. A replacement product will be shipped after the returned product passes inspection.
2. If replacement is unavailable, a refund or store credit will be issued.

7. Refund for Returned Products

Refunds will follow the timelines mentioned in our Refund Policy.

Refunds are processed only after the returned product is received and verified.

8. Conditions for Return Acceptance

To be eligible for a successful return:

1. Product must be unused, intact, and in its original packaging.
2. All tags, manuals, and accessories must be returned.
3. The item must match the order details in our system.

9. Changes to This Return Policy

We may revise this policy periodically to reflect business or regulatory updates. The updated version will always be posted on our website.